Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing times may vary, but we strive to get your order ready for shipment as quickly as possible.

Once your order has been processed, you can expect your package to arrive within 4-6 business days. Please note that shipping times may vary depending on your location and any unforeseen delays with the shipping carrier.

We offer free standard shipping on all orders within the United States. For international orders, shipping rates may apply based on the destination and order size. You'll see the shipping cost at checkout before completing your purchase.

We use trusted shipping carriers to ensure that your orders are delivered safely and securely. You can expect your package to be shipped via standard shipping unless expedited shipping is selected at checkout.

Once your order has been shipped, you'll receive a shipping confirmation email with tracking details. You can use this information to track your package and monitor its delivery status.

While we strive to deliver to as many locations as possible, there may be certain areas or addresses that we're unable to ship to. If you have any concerns about shipping to your location, please contact us, and we'll be happy to assist you.

If your order arrives damaged, we recommend taking the following steps:

1. Contact Us: Please contact us immediately at info@rozliskincare.com to report the damage. In your email, include your order number and clear photos of the damaged items and packaging for our assessment.
2. Contact the Shipping Company: Additionally, we recommend contacting the shipping company directly to open a claim for the damaged shipment. This will help expedite the resolution process and ensure that you receive compensation for any damages.

Our team will work closely with you and the shipping company to resolve the issue as quickly and efficiently as possible. We appreciate your cooperation and understanding.

If your order arrives damaged, please take the following steps:

1. Document the Damage: Take clear photos of the damaged items and packaging immediately upon receiving your order. These photos will be essential for assessing the extent of the damage.
2. Contact the Shipping Company: We recommend contacting the shipping company directly to open a claim for the damaged shipment. Provide them with the necessary documentation, including the photos you've taken, and follow their instructions for filing a claim.
3. Reach Out to Us: While you're in contact with the shipping company, please also notify us of the damage by emailing us at info@rozliskincare.com . Be sure to include your order number and attach the photos of the damage. This will allow us to assist you further and expedite the resolution process.

By following these steps, you'll help ensure that the issue is addressed promptly and that we can work together to resolve it to your satisfaction.

For damaged orders, we kindly ask you to contact the shipping company first to open a claim for the damaged shipment. Once you've initiated the claim process, please take clear photos of the damaged items and packaging. These photos will be essential for assessing the extent of the damage and expediting the resolution process.

For lost orders, we recommend confirming your shipping address with the shipping company and providing any relevant information about the package's contents as per their instructions.

By following these steps and providing the necessary documentation, you'll help ensure that the issue is addressed promptly and that we can work together to resolve it to your satisfaction.

At Rozli Skincare, we're dedicated to ensuring that your order arrives in perfect condition. If, however, your order is damaged during transit, we advise you to promptly contact the shipping company to initiate a claim for the damaged items. They will guide you through the necessary steps to address the issue and ensure that you receive the appropriate resolution.

If the shipping company is unable to resolve the issue satisfactorily, please don't hesitate to reach out to us for further assistance. We're here to help and will work with you to make it right. In such cases, we may require some documentation, such as proof that you have contacted the shipping company regarding the issue.

We understand the importance of resolving issues with damaged or lost orders promptly. Our team will work diligently to assess the situation and provide you with a resolution as quickly as possible. The timeline for resolution may vary depending on the specific circumstances of each case, but we'll keep you informed every step of the way.

While we don't offer direct compensation for inconvenience caused by damaged or lost orders, we strive to make things right for our valued customers. In such cases, we may offer a discount on a future purchase as a gesture of goodwill.